In-Shop Service Process

Our in-shop Laptop Repair Process is designed to minimize your down time, provide you with an upfront repair cost and keep you informed about your service order status at all time.

Below you will find detailed information about in-shop service process and things to know when you will bring your laptop for service.

Step1 – Drop-off the laptop for service – we are located at 5152 N Clark St, Chicago, IL 60640. Hours of opperations are: Monday to Thursday 9AM to 7PM, Friday 9AM to 6PM and Saturday 10AM to 5PM.

Beeing in shop you will fill a service request application that will include your information (name, phone number, email address, etc) details about the problem that you have and brand and model of the laptop that you drop-off. A $49 Diagnostic / Estimate / Deposit fee is due at time of drop.

You will receive a copy of your order number assigned and a copy of your receipt, please keep them into a safe palce and refere to the service order number any time you clal us or you go on-line to check your service order status.

Step 2 – Diagnostic / Estimate Phase – your service order will be assigned to a technician that will diagnose the problem(s) that you have. Once the diagnostic is completed the shop supervisor will create a repair estimate in our system. Within minutes you will recive a service repar quote by email and front desk will call you with details. The service quote will include:

- Description of the problem(s) found and resolution to resolve it (them)
- Flat Labor Rate to Complete the Service
- Cost of the Parts (if necessary)
- Estimate Time of Execution
- Recommended Upgrades

Step 3 – Order Parts – if parts are necesary to complete the service and we do not have them in stock we will order them at the time and price of your convenience

Step 4 – Service Completion / Testing – upon approval and arrival of the necessary parts, we will complete the service and test it tgrouly. You will receive a confirmation email hat your service order is ready for pick-up and front desk will call you shortly.

Step 5 – Post Service Support – our dedication for 100% customer satisfaction does not stop at the time of pick-up. We guarantee our work for 90 days warranty and 2 weeks of FREE remote support for any questions or problems that you might have.

From hardware issues (like replacing a bad LCD Display or resolving a power problem) to software problems (installing new operating system or remove a virus from your laptop), ChicagoLaptopReair.com is your professional laptop service provider.

Here are some of the common laptop problems that we can fix:

General Problems
Display Problems
Hard Drive Problems / Services

Display Problems

Hard Drive Problems / Services

General Problems