Laptop Repair – Service Process

ChicagoLaptopRepair.com, division of PRO Computers, LLC specializes in fast, reliable and professional laptop repair services. Whether you have lots of pop-ups, a broken dc jack or you just need an LCD screen replaced, you have come in the right place.

Fast, Reliable, Professional & Hassle Free – In Shop Service Process. Our in-shop Laptop Repair Service Process is designed to minimize your down time, provide you with an upfront repair cost, and keep you informed about your service order status at all times.

In shop service orders function on a first-come first-service basis and usually require 1 to 2 business days for most Hardware and Software Diagnostics / Estimates.  Rush Diagnosis / Estimate is GUARANTEED within 4 hours for a $50 fee or you can choose WHILE YOU WAIT Diagnostic / Estimate for $90 and a technician will start working on it immediately.

Specialized services like Laptop LCD Screen Replacement, Laptop DC Jack Repair and Virus & Spyware Removal are usually completed within 24 hours.

Detailed information about our in-shop service process is found below.

Step 1 – Drop-off the laptop for service at the service center location – address and hours of operations are at the top left corner of the page.

You will complete a computer Service Order form that will include your contact information (name, phone number, email address, etc.), details about the problem you have, and the brand and model of your laptop. A $49 Diagnostic / Estimate / Deposit fee is due at the time of drop-off. You will receive a copy of your Service  Order and a copy of your receipt. Once the service order is submitted, you will receive a confirmation email that includes your service order number and details on how you can verify your order status on-line.

Step 2 – Diagnostic / Estimate Phase – your service order will be assigned to a technician that will diagnose the problem(s). Once the diagnostic is completed, the shop supervisor will create a repair estimate in our system. Within minutes you will receive a service repair quote by email and front desk will call you with details (you must have checked “call me” on the service order form). The repair quote will include:

• Description of the problem(s) found and suggested resolution
• Flat Labor Rate to Complete the Service
• Cost of the Parts (if applicable)
• Estimate Time of Execution
• Recommended Upgrades

Step 3 – Order Parts – if applicable
We will order any parts necessary to complete the service, if not in stock already. You will have the option of choosing a faster delivery for the additional cost.

Step 4 – Service Completion / Testing
Upon approval and arrival of the necessary parts, we will complete the service and test it thoroughly. You will either receive a confirmation email that your service order is ready for pick-up or the front desk will call you.

Step 5 – Post Service Support.
Our dedication for 100% customer satisfaction does not stop at the time of pick-up. We guarantee our work for 90 days warranty and 2 weeks of FREE remote support for any questions or problems that you might have.

From hardware issues (like replacing a bad LCD Display or resolving a power problem) to software problems (installing new operating system or removing a virus from your laptop), ChicagoLaptopReair.com is your professional laptop service provider.

In-shop Laptop Repair Services are billed by flat labor rates starting at $49 / service. see more labor rates.  Here are some of the common laptop problems that we can fix:

General Problems
Display Problems
Hard Drive Problems / Services

Display Problems

Hard Drive Problems / Services

General Problems